OVERVIEW

This website is operated by Kastle Group. Throughout the site, the terms “we,” “us,” and “our” refer to Kastle Group. Kastle Group offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our products and services are sold through Kastle Group-authorized, federally-licensed firearm dealers or through our online store. Our store is hosted on WooCommerce.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. All products listed on this site are subject to all local, state, and national laws.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the functionality or operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, click [here].

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Kastle Group, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kastle Group and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 5511 S 6055 W Salt Lake City Utah US 84118.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at comms@kastle.group.

SECTION 21 – RETURNS, CANCELLATIONS, AND REFUNDS

RETURN POLICY FOR NON NFA ITEMS:

This policy exclusively pertains to non NFA purchases conducted via the Kastle Group webstore. The following terms and conditions apply:

Refunds and Exchanges

Eligibility: To be eligible for a refund or exchange, the request must be made within thirty (30) days of the purchase date. Product Condition: The product must be returned in an unused, undamaged, and unaltered condition, with all original packaging and accompanying materials intact. Inventory Limitation: Exchanges are subject to the availability of products in our current inventory. Kastle Group reserves the right to limit exchanges based on stock availability. Shipping Costs: Customers are solely responsible for all shipping costs associated with returns and exchanges. Contact Information: Before sending products in for a return, Customers must complete Kastle Group’s official Warranty Return Form. The submission of this form constitutes an essential prerequisite for the commencement of any warranty-related proceedings. Following the completion of the form, customers may contact Kastle Group’s customer service department via email at comms@kastle.group or by phone at 310-623-2604 for additional assistance or inquiries. Return Authorization: Customers must obtain a Return Merchandise Authorization (RMA) number from Kastle Group before returning any products for a refund or exchange. This RMA number is essential for processing returns and ensuring a smooth transaction. Purchases from Dealers or Distributors

For products purchased from authorized dealers or distributors, Kastle Group explicitly disclaims liability and will not accept returns. Customers are obligated to adhere to the return policies established by the dealer or distributor from whom the product was originally purchased. All Kastle Group products acquired through such channels are subject to the respective return policies of the dealers or distributors involved.

By making a purchase through the Kastle Group webstore, customers acknowledge and agree to abide by the terms and conditions outlined in this policy, which are designed to protect the interests of Kastle Group while ensuring transparency and fairness in the return and exchange process.

CANCELLATION POLICY FOR NON NFA ITEMS:

This policy exclusively pertains to non NFA purchases conducted via the Kastle Group webstore. The following terms and conditions apply:

Cancellation Window: Customers may cancel an order for a full refund if the cancellation request is submitted prior to shipment. Refund Processing Time: Refunds for approved cancellations will be processed within 30 business days. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution. Cancellation Request Submission: To request a cancellation, please send an email to comms@kastle.group with the order number and CANCEL ORDER as the subject line, or contact our customer support team at 310-623-2604. Confirmation: Upon successfully cancelling an order, you will receive confirmation via email or other appropriate means. Exceptions: Please be aware that certain orders, such as custom or personalized items, may not be eligible for cancellation. In such cases, cancellation requests will be reviewed on a case-by-case basis. By purchasing from the Kastle Group webstore, customers agree to this cancellation policy, which protects Kastle Group’s interests and ensures fair and transparent cancellation procedures.

This policy is exclusively applicable to National Firearms Act (NFA) purchases made through the Kastle Group webstore. The following terms and conditions apply:

CANCELLATION OF NFA ORDERS:

Cancellation Deadline: NFA orders may be cancelled at any time until the submission of any requisite paperwork to the Bureau of Alcohol, Tobacco, Firearms, and Explosives (B.A.T.F.E.), including but not limited to the Form 3 necessary for the transfer of the suppressor to the designated dealer. Cancellation Fee: In the event of order cancellation, a 25% processing and restocking fee shall apply. This fee will be issued as a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. The credit shall expire one calendar year from the date of issuance. Orders After ATF Submission: Once an application has been submitted to the ATF, no cancellations will be entertained, and all purchases of NFA items shall be considered final. ATF Denials or Return Without Action (RWA)

In the unfortunate event of an ATF denial or a return without action (RWA) related to your NFA application, Kastle Group will adhere to the following guidelines:

Refund Offer: In cases where an application is denied due to the prospective owner’s ineligibility to possess a suppressor, Kastle Group will extend a full refund, with the exception of a 25% processing and restocking fee. Payment Method: The 25% processing and restocking fee will be issued in the form of a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. This credit shall expire one calendar year from the date of issuance. Return Procedure: To facilitate this process, the NFA item in question must be returned to Kastle Group by the designated dealer, or the dealer may opt to purchase the suppressor for their own sales at standard dealer pricing. Refund Issuance

Refund Upon Receipt or Transfer Settlement: Please be advised that refunds will not be issued until the NFA product is physically received by Kastle Group or the designated dealer has concluded the transfer status with the appropriate authorities.

This policy is devised to safeguard the interests of Kastle Group while maintaining transparency and fairness in the context of NFA purchases, cancellations, and refunds. By engaging in NFA transactions with Kastle Group, customers acknowledge and accept these stipulations.

SECTION 22 – CUSTOMER CONSENT FOR REVIEW INVITATIONS

By continuing to use our website and services, you expressly consent to receiving invitations to review your orders via email. You understand that these invitations are part of our effort to gather feedback and improve our products and services. Your consent to receive review invitations can be withdrawn at any time by contacting us at comms@kastle.group or by following the unsubscribe instructions included in the emails.