General Shipping Information:
  • Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Partners: We partner with reputable carriers to ensure your products are handled with care during transit. You can track your order using the provided tracking number after dispatch.
  • Shipping Locations: We currently offer shipping to addresses within the United States. For international shipping inquiries, please contact our customer service at comms@kastle.group.
  • Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of the products in your order. We strive to provide transparent and competitive shipping rates.
Delivery Times:
  • Standard Delivery: Standard delivery times vary based on your location, ranging from 3 to 7 business days. Please note that these are estimated delivery times and actual delivery may vary.
  • Expedited Shipping: If you need your order sooner, we offer expedited shipping options. Choose this option during checkout for a faster delivery time.
  • Order Tracking: Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order in real-time.
  • Delivery Confirmation: For added convenience, we provide delivery confirmation notifications, so you know when your order has been successfully delivered.
Product-Specific Shipping Details:
  • Special Handling: Some products may require special handling during shipping to ensure they reach you in perfect condition.
  • Shipping Restrictions: Certain products may be subject to shipping restrictions based on your location. Please review product pages for any specific shipping information.
  • Shipping Upgrades: Explore shipping upgrade options for expedited delivery of specific products. Upgrade availability is indicated during the checkout process.
  • Delivery Guarantee: We stand behind the timely delivery of our products. If you encounter any issues, please contact our customer service team for assistance.